Thanks for your additional kind words!

You make a good point about your focus on user experience, not just usability. I think the problem I had with the three chapters that you mention is their authors’ not making the connections between their topics and user experience/usability as explicitly as do other contributors; as writers, we need to make sure that our readers can see those connections after reading our prose. I do know the work of Dana Chisnell. You link to one of her excellent articles–and here she uses an overall structure, rhetorical questions, bullets, and before-and-after examples that together make it impossible not to see her connections between security and usability. (A long-time developmental editor, I’m always coaxing authors to make their readers’ job as easy as possible.)

Another thing I didn’t have room to say in the review: I wish that I could have had your book during the eight years that I was the technical writer within a state legislature. For someone like me, it would have been a treasure.

Yours,
Avon

Good example in my favourite science blog here: http://scienceblogs.com/startswithabang/2012/07/03/the-biggest-firework-of-them-all-the-higgs/

Thanks for asking! The ISBN is 978-0-12-391063-9. (As I write this — December 6 — it’s not yet available on Amazon.)