Luminanze Consulting

Enhancing the user experience of systems, software, and web sites

Good user experience doesn't just happen; it has to be planned and carefully carried out, with the users kept at the center of the process. Luminanze Consulting serves businesses, nonprofit organizations, and government agencies in making their products effective, efficient, and satisfying to use. We collaborate with our clients to design products that work for people.

Whether your product is desktop software, a web site, a web application, a complex command-and-control system, a multimedia application, a training course, or printed materials, Luminanze has relevant experience. And we can apply user-centered design techniques at any step in the process, from goal setting and planning through requirements and design to operations and maintenance. Our services improve the users' experience of your product and enable them to achieve their goals — which is why they use your product.

Are you experiencing any of the following?

• Worry that people are having trouble finding things on your web site?
• Frustration with your team's difficulty in turning out designs that are easy to use?
• Concern that an in-house application is hampering your staff's productivity?
• Discomfort with the large number of calls coming in to your help desk?
• A general sense that you could do better at meeting your users' needs?
• A nagging feeling that your product or web site is just too hard to use ?

Then user-centered design is for you! Luminanze can help:

• Goal setting to develop business goals and objectives, success metrics and criteria, and business requirements
• Research and analysis to identify audience goals and produce audience personas and user-centered requirements
• Product evaluation to identify usability problems with your current product or a prototype or emerging design and to give you anything from quick fixes to strategic recommendations to a snapshot of user task performance
• User experience design to develop all aspects of the UE design from the user's perspective, from information architecture to interaction design to graphic design to prototypes
• User assistance design to produce materials that help people use your product or site
• Life cycle support to establish usability and user-centered design as integral components of your development process

Luminanze Consulting can help you succeed — by making your users successful.