Tag Archives: language

23 April 2009

Don’t ask why

Or, Everything I know about guiding conversations I learned from psychotherapy Conversations play a critical role throughout user-centered design, from requirements elicitation to usability test debriefing to issue resolution. And when our objective is to be objective — to avoid biasing the information we collect and the responses we receive — it behooves us to pay close [...]
posted by Elizabeth at 11:04 Also tagged , , | Leave a comment