Author Archives: Elizabeth

30 March 2015

Calibrating web design for citizens: The value of user testing for government websites

(This is the English version of an article I wrote for Nòva24Ore Tec, a technology insert edited by Italian journalist Luca De Biase for the newspaper Il Sole 24 Ore. Note: The Italian version has been edited down a little.) Italy leads the world in Design. Italian designers create elegant, beautiful products that people everywhere love. [...]
posted by Elizabeth at 04:03 Leave a comment

17 August 2013

“Usability in Govt Sys” book review from Society for Technical Communication

The Society for Technical Communication has published a review of my book. The June 2013 issue of Technical Communication Online, STC’s Journal, contains a review of Usability in Government Systems: User Experience Design for Citizens and Public Servants, the book from Morgan Kaufmann Press that Dianne Murray and I edited. The review, written by STC [...]
posted by Elizabeth at 08:08 Tagged , | 2 Comments

14 May 2012

New SIGCHI Community: Research-Practice Interaction

A small group of people, mostly participants in this past week’s annual “CHI” (Computer-Human Interaction) conference, have formed a community to promote the exchange of information between research and practice in the fields involved with making computer systems and web sites better suited for use by the people who use them. This community exists under [...]
posted by Elizabeth at 07:05 1 Comment

11 May 2012

We Are All Stakeholders

Can you think of anyone whose life is not affected by government information and communications technology? Anyone at all? Even in the farthest reaches of the remotest areas, even when a population is completely isolated from the outside world, people’s lives are affected by the policies and procedures of the government that administers the area in [...]
posted by Elizabeth at 02:05 Leave a comment

2 December 2011

Usability in Government Systems — A Forthcoming Book

Just before US Thanksgiving of 2011, my co-editor and I delivered to our publisher the manuscript of a new book on usability in government systems. Two and a half years after Dianne Murray suggested doing a book and we chose the topic — and six weeks after I began the most intensive period of work [...]
posted by Elizabeth at 04:12 Tagged , , | 3 Comments

30 January 2010

Music: Does Listening Enhance or Hinder Creative Work?

I’ve read many comments from other user experience folks about listening to music while they work. Most of them express the same as I experience: I can listen to music while I am designing or constructing a site or prototype, but it interferes with my ability to write. For me this is true even for [...]
posted by Elizabeth at 06:01 Tagged , , | 2 Comments

8 October 2009

When Alphabetical Order Is Not Logical

Every so often, the question comes up among interaction designers and usability professionals regarding whether alphabetical order is a logical order. (See, for example, the February 2009 discussion on the Interaction Design list.) We’ve all seen numerous lists that appear in alphabetical order (and in which it makes sense): country, state, surname, street name, auto [...]
posted by Elizabeth at 07:10 Tagged , , | 7 Comments

27 September 2009

So you’ve volunteered to review for the CHI 2010 UX Community

I’m delighted to say that, in addition to seasoned CHI-goers, I’ve recruited as CHI 2010 reviewers a number of strong UX practitioners who are new to CHI reviewing. Many of you have asked me what is involved in reviewing for CHI. Rather than answer you all individually, I am posting the information here. Reviewing Process The first [...]
posted by Elizabeth at 09:09 Tagged , , , , | Leave a comment

27 September 2009

CFP: CHI 2010 Workshop on Researcher-Practitioner Interaction

Workshop Overview This workshop will bring together researchers and practitioners of human-computer interaction to explore whether and to what extent difficulties exist between them — and, if so, will endeavor to identify the dimensions of the problems and propose possible solutions. On the one hand, we will work to articulate factors that may render the research [...]
posted by Elizabeth at 01:09 Tagged , , , , | Leave a comment

15 September 2009

Submission to IxD10: Hone Your Surveys!

Title: Hone Your Surveys! Abstract Free your surveys from the biggest common flaws. Most of us find ourselves inclined to conduct a survey at least once in a while. Although surveys cannot replace observation, interviews, or empirical usability testing, they can be a cost-effective adjunct to more direct user research if designed and used appropriately. Unfortunately, too many [...]
posted by Elizabeth at 10:09 Leave a comment