Category Archives: government

30 March 2015

Calibrating web design for citizens: The value of user testing for government websites

(This is the English version of an article I wrote for Nòva24Ore Tec, a technology insert edited by Italian journalist Luca De Biase for the newspaper Il Sole 24 Ore. Note: The Italian version has been edited down a little.) Italy leads the world in Design. Italian designers create elegant, beautiful products that people everywhere love. [...]
posted by Elizabeth at 04:03 Leave a comment

17 August 2013

“Usability in Govt Sys” book review from Society for Technical Communication

The Society for Technical Communication has published a review of my book. The June 2013 issue of Technical Communication Online, STC’s Journal, contains a review of Usability in Government Systems: User Experience Design for Citizens and Public Servants, the book from Morgan Kaufmann Press that Dianne Murray and I edited. The review, written by STC [...]
posted by Elizabeth at 08:08 Tagged , | 2 Comments

11 May 2012

We Are All Stakeholders

Can you think of anyone whose life is not affected by government information and communications technology? Anyone at all? Even in the farthest reaches of the remotest areas, even when a population is completely isolated from the outside world, people’s lives are affected by the policies and procedures of the government that administers the area in [...]
posted by Elizabeth at 02:05 Leave a comment

2 December 2011

Usability in Government Systems — A Forthcoming Book

Just before US Thanksgiving of 2011, my co-editor and I delivered to our publisher the manuscript of a new book on usability in government systems. Two and a half years after Dianne Murray suggested doing a book and we chose the topic — and six weeks after I began the most intensive period of work [...]
posted by Elizabeth at 04:12 Tagged , , | 3 Comments

12 July 2011

My Comment to the White House on Federal Websites

Today at 4pm EDT (I’m writing this about 5-6 hours earlier) the White House will have a live chat on improving Federal websites. I plan to be there. I put in a comment via the form at Here’s essentially* what I said: The problem is not so much the number of Federal domains (although I agree [...]
posted by Elizabeth Buie at 10:07 Leave a comment